No2's Privacy Policy — Your data is our responsibility

Overview

No2 (no2.bio) is a trusted online betting and gaming platform serving users in Bangladesh and beyond. We believe your personal privacy is a fundamental right — and protecting that right is our responsibility.

This Privacy Policy applies to the No2 website, mobile application, and all our digital services. By using any No2 service, you are deemed to have automatically consented to this Privacy Policy.

What Information We Collect

The following types of information are collected to manage your account and deliver services on the No2 platform:

How We Collect Your Data

No2 collects your information in the following ways:

• Directly From You: Through registration form completion, KYC document submission, contact with our support team, and participation in promotional offers.
• Automatically: Device and usage data is collected via cookies, tracking pixels, and log files while you use our platform.
• From Third Parties: Relevant information may be received from payment providers (bKash, Nagad, etc.), identity verification services, and fraud prevention services.

Why We Use Your Data

No2 uses your data exclusively for the following legitimate purposes:

1. For account creation and management, login verification, and security purposes.
2. To process deposits, withdrawals, and betting transactions.
3. To complete KYC and age verification.
4. To comply with international financial regulations (AML) and prevent fraud.
5. To provide customer support and resolve any issues you may have.
6. To send bonuses, promotions, and personalised offers (subject to your consent).
7. To improve platform performance and analyse user experience.
8. To promote responsible gaming and identify problematic betting patterns.

Data Sharing Policy

No2 does not generally share your personal data with third parties. However, in the following limited circumstances, certain information may be shared with relevant parties:

• Payment Providers: Necessary financial information is shared with providers such as bKash, Nagad, and Rocket to process transactions.
• KYC & Verification Services: Relevant documents may be shared with approved third-party identity verification service providers.
• Legal Authorities: No2 is required to disclose information to authorities when mandated by government orders, court directives, or legal investigations.
• Group Affiliates: Necessary information may be shared with No2's authorised affiliate entities for operational purposes, subject to the same privacy standards.

Cookies & Tracking Technologies

No2 uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use:

• Essential Cookies: To maintain login sessions and security — the platform cannot function properly without these.
• Functional cookies: To remember your preferences (language, theme, etc.) and enhance your experience on the platform.
• Analytics Cookies: To understand which parts of the platform are used most — helping us deliver a better experience.
• Security cookies: To detect and prevent fraud, bots, and unauthorized access.

You can manage or reject cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

Security measures

No2 employs industry-leading technology to safeguard your data. Our security framework includes:

• 256-Bit SSL Encryption: All communications between you and our servers are encrypted.
• Two-Factor Authentication (2FA): Two-factor login verification for added security.
• Secure Data Centers: Your data is stored on high-security servers monitored 24/7.
• Regular security audits: Periodic security assessments are conducted by independent third-party experts.
• Access control: Your data is accessible only to authorized No2 staff, and solely for legitimate operational purposes.

Data retention period

No2 retains your personal data only for as long as necessary. Our general policy is:

• All data is retained for as long as your account remains active.
• After account closure, financial transaction records are typically retained for up to 5 years in accordance with legal obligations.
• KYC documents are retained for a defined period in accordance with regulatory requirements.
• If you withdraw your marketing consent, any data used for that purpose will be deleted promptly.

Your Data Rights

As a No2 platform user, you have the following rights over your personal data:

To exercise these rights, please support@no2.bio. We will respond to your request within 30 days.

Minor Protection

The no2 platform is strictly for users aged 18 and above. We do not knowingly collect information from or provide services to anyone under the age of 18.

If we become aware that a minor is using our platform, the account will be immediately suspended and all associated data will be securely deleted.

Privacy Policy Updates

No2 may update or revise this Privacy Policy from time to time. For any significant changes, we will:

• We will notify you in advance at your registered email address.
• Display a notification on the platform.
• Update the "Last Updated" date at the top of this page.

We recommend reviewing this page regularly. Continued use of the platform after any policy update will be considered your acceptance of the revised terms.

Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, please contact us:

Also see our FAQ Page Visit us — where you'll find answers to common privacy-related questions.